For Safe Business: Our Recommendations
Restaurants in General and Their Customers

Recommendations to Restaurants/Bars in General and Their Employees

Introduction

The clubs that cooperated in our research were making various efforts to prevent infections. What was learned through our research is translatable to restaurants/bars in general.

Based on the knowledge gained from this research, this website lists 5 recommendations for restaurants/bars and their employees. Please use this as a guide to check how well you are practicing the infection prevention measures and what you should be careful about in the future when implementing them.

1. How to ask customers to wear masks
Asking customers to keep their masks on when not eating/Employees shouldn't use mouth shields (instead of a mask)

To lower the risk of infection

Many of the employees at the clubs we visited were wearing masks whenever possible. However, unfortunately, fewer proportions of customers from every establishment wore masks. We can assume that at restaurants/bars in general, a similar or even less percentage of their customers wear masks (because they need to take it off when eating).

It's been reported that having everyone wear masks with or without symptoms lowers the risk of infection, and this is crucial to preventing the spread of this infectious disease.

Restaurants can, for example, ask their customers in advance when they arrive to keep their masks on while waiting for their meals and after they finish eating. If it's difficult to ask customers to wear masks, restaurants can make the request with posters or other notice signs. We also advise (ask) customers to wear masks through this site.

Proven by Data

Research and study reports from several countries recommend universal masking (having everyone wear masks).
For example, the United States Centers for Disease Control and Prevention has made a comprehensive assessment based on a variety of evidence (e.g., outbreak investigation, observational epidemiological studies, and laboratory simulation experiments). It's reported that having everyone wear a mask can help control spread of infection in communities, and lower the risk of transmitting the virus to others and the risk of getting infected(https://www.cdc.gov/coronavirus/2019-ncov/more/masking-science-sars-cov2.html).

Wear a mask, not a mouth/face shield

A mask can be a cloth mask. However, mouth and face shields (without wearing a mask) haven't been proven effective in preventing infections, so please wear a mask.

2. Ventilate the premise

Create a path for the air to circulate

It might be difficult to keep the windows open at restaurants, but use a ventilator or circulator to create a path for the air to circulate toward the entrance and provide as much ventilation as possible.

Don't forget the maintenance

We tend to forget to clean and maintain fans, but it's important to do so for effective ventilation, so please carry out regular maintenance.

3. Sanitize your hands correctly

We found that the awareness for sanitizing hands (washing hands and using rubbing alcohol and other hand sanitizers) at clubs we visited was very high.
However, there were two things that needed improvement.

Check the list of ingredients of sanitizers

We found some establishments were using hand sanitizers improperly.

In principle, it's recommended that we sanitize hands with the following hand sanitizers:
・Alcohol-based sanitizers (check the concentration of alcohol. It's said that it needs to be at least 60%—preferably 70% or higher—to be effective.)
・It's said that washing hands with running water and soap is effective. Don't be misled by advertising, and make sure you check the list of ingredients.

Sanitize at the right timing

We found some employees who were not sanitizing their hands at appropriate times.

We tend to get satisfied with disinfecting the environment around us, but that's not enough. You can get infected with the virus by touching your face with contaminated hands. We can't avoid touching our faces and things that go into our mouths with our hands, so make sure you always sanitize your hands before and after touching something that many people touch, and when leaving or taking a seat at the table.

4. Be Responsible for Your Health Every Day

Major symptoms

Use the following checklist as a guide.

Download the checklist

Taking actions when symptoms appear is key to infection prevention

SARS-CoV-2 can be transmitted from an asymptomatic person (including a person who hasn't yet developed symptoms) to others.
However, it's thought that the viral load peaks right around the symptom onset, so taking action when symptoms appear will also be vital.
While many of the restaurants we visited were taking temperatures, few of them were keeping record of them.

Use a checklist to keep a daily record and avoid missing any changes in your health

There are many cases in particular where people don't develop a fever or have one just for a day, so prepare a checklist of symptoms (i.e., sore throat, coughing, fatigue, new loss of taste or smell), and keep a daily record at the establishment.
If any of your employees are experiencing any of the symptoms, ask them to take time off from work for the sake of the establishment, other employees, and customers.

Don't feel relieved even when your fever breaks

Don't feel relieved that you develop a fever and it breaks the next day. Take time off from work and go visit a medical facility.

5. Protect the Vulnerable

Anyone can get seriously ill

It's said that young adults and people without underlying health conditions are unlikely to have severe COVID-19. However, although rarely, it is possible.
We found in interviews that some infected employees had difficulty breathing and required an oxygen supply. There are also others struggling with long-term effects, such as loss of taste or smell, difficulty breathing, and fatigue.
Keep in mind that these can happen to you, too.

Remember that you can lose your loved ones when the infection spreads

Having no elderly people or people with underlying health conditions around you, you might think you don't have to care about people who become seriously ill with the virus. However, your family and loved ones can get infected and become severely ill once this virus spreads beyond your community. Therefore, it is important to consider these possibilities.

Don't get infected, don't spread infections, and protect people who need medical treatment at a hospital

If many people get seriously ill with COVID-19, hospitals can get overwhelmed by those patients, and be unable to treat patients with other illnesses or injuries. While your actions might not seem to be directly related to these, your efforts to not get infected and not spread infection will consequently help protect the vulnerable.

Conclusion

This is a difficult time for all of us, but it's important to implement measures against the spread of infections by implementing these recommendations, with the aim of lowering the risk of infection as much as possible.

Recommendations for Customers of Restaurants/Bars in General

Introduction

The clubs that cooperated in our research were making various efforts to prevent infections. What was learned through our research is translatable to restaurants/bars in general.

Based on the knowledge, etc. gained from this research, this website lists 5 Recoemmendations Observe when using restaurants/bars in general. Please use this as a guide to check how well you are practicing the infection prevention measures and what you should be careful about in the future when implementing them.

1. Keep your mask on when not eating

To lower the risk of infection

Many of the employees at the clubs we visited were wearing masks whenever possible. However, unfortunately, fewer proportions of customers wore masks. We think that at restaurants/bars in general, a similar or even less percentage of their customers wear masks (because they need to take it off when eating).

It's been reported that having everyone wear masks with or without symptoms lowers the risk of infection, and this is crucial to preventing the spread of this infectious disease.

In particular, as is typical in izakayas and restaurants, not wearing a mask when having a conversation in close proximity will make it more likely for people to get infected.

Please try to keep your mask on, for instance, while waiting for your meal, after you finish eating, and when chatting with people at the same table. And it is also a good idea to split the time between eating and chatting as far as possible.

Proven by Data

Research and study reports from several countries recommend universal masking (having everyone wear masks). For example, the United States Centers for Disease Control and Prevention has made a comprehensive assessment based on a variety of evidence (e.g., outbreak investigation, observational epidemiological studies, and laboratory simulation experiments). It's reported that having everyone wear a mask can help control spread of infection in communities, and lower the risk of transmitting the virus to others and the risk of getting infected(https://www.cdc.gov/coronavirus/2019-ncov/more/masking-science-sars-cov2.html).

Wear a mask, not a mouth/face shield

A mask can be a cloth mask. However, mouth and face shields (without wearing a mask) haven't been proven effective in preventing infections, so please wear a mask.

Don't get too drunk

To maintain your awareness of infection prevention

Even people who are able to practice measures against infection when they're sober would slack off on wearing a mask and other preventive measures when drunk, increasing the risk of infection. Make sure you drink modestly, to maintain your awareness of infection prevention.

3. Don't go out when you feel sick

To prevent spreading infection

SARS-CoV-2 can be transmitted from an asymptomatic person (including a person who hasn't yet developed symptoms) to others. However, it's thought that the viral load peaks right around the symptom onset, so taking action when symptoms appear will also be vital. Avoid eating out when you feel sick, for the sake of yourself, the employees, and people around you.
Also, don't feel relieved that you develop a fever and it breaks the next day. Take time off from work and go visit a medical facility.

4. Avoid the 3 C's and follow requests from the national and local governments on infection prevention measures

Check the situation that changes every day

The situation on the spread of SARS-CoV-2 is changing every day, and the national and local governments request people to follow measures based on the situation.
Links to some websites for reference are available on this website.

5. Cooperate with infection prevention measures of restaurants/bars

To help businesses operate safely

The clubs that cooperated in the investigation have made various efforts to prevent infections. Establishments and their employees are taking various measures to protect you from infection, so that you can have a great time.
We ask you to practice correct infection prevention measures, in order to help businesses operate with peace of mind.

Conclusion

This is a difficult time for all of us, but it's important to implement measures against the spread of infections by implementing these recommendations, with the aim of lowering the risk of infection as much as possible.